Privacy Policy

The Grange Cattery & Kennels, a trading name of Sue Ward (hereafter referred to as ‘The Grange Cattery & Kennels’ or the ‘Company’ or in third person, i.e. ‘We’) is committed to safeguarding the privacy of our website visitors. This privacy policy sets out how The Grange Cattery & Kennels uses and protects any information that you give the Company when you use this website.

The Grange Cattery & Kennels is committed to ensuring that your privacy is protected. Should the Company ask you to provide certain information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy statement.

The Grange Cattery & Kennels may change this Privacy Policy periodically by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective 01 August 2018.


Information Collected From You

The Grange Cattery & Kennels may request and collect the following information:

Name, email address, telephone number, mailing address and other contact data.

Information relevant to customer surveys and/or offers.

Information about your computer and about your visits to and use of the Company website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.

Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters registering.

The Grange Cattery & Kennels does NOT store any customer payment information, i.e. credit card details, debit card details or any other mode of payment data. The Company does not have access to your credit card or debit card numbers.

How We Use The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

To send statements and invoices, and collect payments.

To properly subscribe and/or register you to our website services, notifications or newsletter.

To administer technical support or customer support.

To improve our products and services.

To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

To contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Third Party Payment System

Your credit card details are encrypted and securely stored by a third party entity to enable us to automatically bill your credit card on a recurring basis.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to those websites.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our servers use SSL security certificates so all data transferred between you and our servers is encrypted.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors as considered reasonably necessary for the purposes as set out in this Privacy Policy. In addition, we may disclose your personal information:

To the extent that we are required to do so by law.

In connection with any legal proceedings or prospective legal proceedings.

To establish, exercise or defend our legal rights.

To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information.

The Grange Cattery & Kennels is a UK business, however may conduct transactions with customers which do not have data protection laws equivalent to those in force in the European Economic Area. The Company is not responsible for any misuse of information under these circumstances.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes and have changed your mind, let us know by emailing us at

The Company will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any personal information we are holding is incorrect or incomplete, email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complying with GDPR

The European General Data Protection Regulation (GDPR) for European Citizens comes into effect in May 2018. We have summarised below how this relates to The Grange Cattery & Kennels. 

Ensuring your business's compliance with GDPR 

The Grange Cattery & Kennels only stores customer data that you have supplied us. 

Us complying with GDPR 

Please send any GDPR-related requests to
GDPR enshrines certain privacy protections for European Citizens.
The Grange Cattery & Kennels will purge any of your personal data off from our systems at your request.
Certain personal data is required to enable our day-to-day operation in providing the service to you, and can not be removed while you maintain an active subscription or booking with The Grange Cattery & Kennels.
Our data is hosted securely by Revelation Pets & Amazon Web Services in the USA.
The Grange Cattery & Kennels does utilise and share data with some third party services for the day-to-day operation of our service. For example, we may need to speak with your vet.  Also, our booking software uses relevant data in order for our team to provide customer support to you. At your request, we can purge relevant data as required under the GDPR.
We don't sell or share any data to third parties.


Contact and Company Information

The Grange, Bythorn, Huntingdon, CAMBS, PE28 0QT, United Kingdom

To contact us regarding this privacy policy or concerning our website, please email us at

The Grange Cattery & Kennels has all intentions of complying with Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

© 2018 by The Grange Cattery & Kennels.